Important information about upcoming changes and updates

• Do not follow a link provided in an e-mail or other source to access Allianz E-bank. Always access Allianz E-bank only through the following address: https://remote.bank.allianz.bg/EBank/. Always open it in a new tab.

• In case the address that is loaded for login to Allianz E-bank is different from https://remote.bank.allianz.bg/EBank/, do not enter any information (phone number, SMS-received one-time password, generated static password, etc.) and close the application.

• Do not confirm Smart ID notifications for operations that are not initiated by you.

• Regularly diagnose your computer with anti-virus programs.

• Do not give your password, username and personal electronic ID to third parties.

• An employee of the bank will never ask you for passwords or personal data via e-mail, phone call or an unknown electronic application.

In view of registered activity with phishing sites, please be vigilant and notify us immediately in case you find irregularities.

Dear customers,

In case you have difficulty logging in to Allianz E-Bank and Allianz M-Bank and do not receive notifications in the SmartID application, you need to uninstall and reinstall it. Once you have done that, you have to go through the registration process again.

Follow the steps:

1. Download SmartID from the Google Play Store.

2. Open the application and enter your username and password from the Internet banking.

3. Enter your current mobile phone number and confirm it. You will receive an SMS with a confirmation code – enter it and confirm.

4. After entering the received code, the application will ask you to enter your four-digit PIN which you selected when you first registered in SmartID and have used so far.

5.  At the last step, the application will offer you to choose how you want to use it – with a PIN or with biometric data. After selecting one of the two options, the re-registration will be completed successfully and you will be able to use the application.

Thank you for your understanding and we sincerely apologize for the inconvenience.

If you have any questions, you can contact us by phone: 0700 13 014, or by email: [email protected].

23.04.2020

Dear customers,

The following updates are planned for the beginning of next week:

1. A new version of the Internet banking Allianz E-Bank which aims to increase security in its use.

NB!

If you use an older version of your web browser, you may have difficulty accessing Allianz E-Bank after the update. You need to update the version of the browser you use or use another one to access the Internet banking. The minimum versions of browsers that you should use are Internet Explorer – v8+, Firefox – v58+, Chrome – v31+, Opera – v18+, Safari – v5.1+(Win), v9+(MacOS), etc.

2. New versions for iOS and Android of the SmartID application for additional identification in Allianz E-Bank and Allianz M-Bank

NB!

For customers with Android OS – the update requires a minimum version of the operating system Android 6.

If your device supports Android with a version lower than 6, please note that you will not be able to access your Allianz E-Bank Internet banking.

To continue to have access to your banking, we suggest that you do not update the SmartID with the new version unless you have another device with a higher version of Android.

For customers with iOS – the new version addresses the receipt of a pop-up notification for a pending request to log in to Allianz E-Bank or to sign a payment order.

In connection with the planned updates, please note that you may experience temporary difficulties in using Allianz E-Bank and Allianz M-Bank with SmartID on 25 and 26 April 2020.

If you have any questions, you can contact us by phone: 0700 13 014, or by email: [email protected].